Shipping

All our products are made-to-order so it takes around 3 - 5 business days to fulfill before being dispatched. It's worth to wait! And it's free shipping!

Shipping time depends on the desired location. Orders sent out to Europe can take 5 - 10 business days from dispatch. Orders sent out to the rest of the world can take 10 - 20 business days from dispatch (but sometimes less and at busy times sometimes more).

Customs

International shipments may incur customs and import taxes. For each country the customs policy is different. We encourage you to check your local customs policies. We do not take responsibility for customs fees or taxes that may apply.

Damage

If you have received a damaged or faulty product, please notify us immediately at info@metrosinner.com and keep hold of the product and packaging. We will then require images (photographic evidence) of the error and, upon verification, we will send you a new order.

Loss

Please contact us at info@metrosinner.com if your order has not arrived within 3 weeks of dispatch. We will sort things out.

Returns

We think that you will like your purchased product(s). If not then please get in touch at info@metrosinner.com. You can return the item(s) as long as they are in their original condition. Once we receive your item(s) we will issue a refund within 7 days. All refunds exclude postage costs.